Q: Do I have to pay for the upgrades or tech support?
A: No! All upgrades and tech support are free to registered FairStars software products users. If your registration code is invaild for the latest version, please contact us to get the new registration code by using your registration email address.
Q: I get the error "An invalid argument was encountered", How to do with this problem?
A: This error indicated that there is a problem with your audio device. It maybe caused that:
1. The operation system has occurs some error with audio device.
2. The audio driver(sound card driver) has some problem. Some audio drivers could be able to support play music well, but maybe not support recording well, especially under Vista.
You may restart your computer to try. If the error still ocurs, please update your Sound Card driver and restart to try.
Q: What should I do if no devices appear in the "Record Device" list of "Record Source"?
A: This problem is caused by incompatibility of the sound card's software driver . You may reinstall or update the sound card driver, A windows signed driver is recommended. If the problem continues, please use "Recording Control" as follows.
(1). Click the button "Tools", and select the pop menu item "Open Record Device control " to open the "Recording Control" window.
(2). Select the appropriate settings in the Recording Control window. For example, If you would like to record from a microphone, select "Microphone" here.
Q: Is your online order form secure?
A:Yes, it is 100% secure.
Q: How to convert DRM protected WMA files to WAV/APE/OGG/MP3?
A: Some files format like DRM protected WMA(or ASF, WMV) could not be converted directly with Audio Converter, on this case, you can play your WMA files and save the sound into WAV/APE/OGG/MP3 with our FairStars Recorder.
Q: Why I cannot convert RealMedia files(RM, RA, RAM, RMJ, RMVB) to other audio fomrat files in FairStars Audio Converter?
A: If you want to convert RealMedia Files(RM, RA, RAM, RMJ, RMVB) to other audio format files, you need install RealPlayer or RealOne on your machine, and you may download it from http://www.real.com. Also please make sure that your RealMedia files could be played by your RealPlayer first.
Q: How long can FairStars Recorder record?
A: If you are using a registration version of the FairStars Recorder, it would allow your record as long time as you like only if the free hard disk space enough. If you are using a trial/evaluation version, it has a 120 seconds time limitation, on this case, you need to buy a registration code from us to register it to remove the limitation.
Q: Why no sense(wave patterns) in Wave Monitor of FairStars Recorder, but I can hear the music when recording?
A: It may be caused by:
1. You have not not selected appropriate Recording Control and Recording Device.
2. The record level is too lower. please increase it in Record Source of Record Option panel.
Q: Why the sound quality is very bad?
A: It may be you have selected too high level record volume. you may adjust the recording level to a lower value in Record Source of Record Option panel.
Q: How to adjust the volume when converting use FairStars Audio Converter?
A: Click the "Option" button, mark the checkbox of "Auto adjust volume when converting" and then set the volume level(normalize value) by click the updown button.
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